At Nivek Route, your satisfaction is important to us. While we aim to provide high-quality outdoor and travel gear, we understand that issues can occasionally arise. Please review our return and refund policy below.

1. Payment Method

We offer Cash on Delivery (COD) as our only payment method. As such, all payments are made in full at the time of delivery.

2. Return Eligibility

Returns are accepted only if:

  • The item delivered is damaged, defective, or incorrect.

  • You notify us within 48 hours of receiving the item.

  • The item is returned unused, in its original packaging, and with all original tags and labels intact.

Returns will not be accepted for:

  • Change of mind.

  • Minor color variations due to lighting or screen differences.

3. Return Process

To request a return, please contact us with:

  • Your order number

  • A clear description of the issue

  • Photographs of the damaged or incorrect item

Our team will review your request and guide you through the next steps.

4. Refunds

Once the returned item is received and inspected, we will initiate your refund process.
Refunds are issued in one of the following ways:

  • Cash refund at the time of pickup, if applicable

Please note that refunds will not be processed for items that do not meet our return conditions.

5. Exchange Option

In some cases, we may offer a replacement of the same product instead of a refund, depending on availability.

6. Contact Us

If you have questions or concerns about your return, please contact our support team at [email protected].