At Nivek Route, we are committed to delivering your adventure-ready gear as efficiently and securely as possible. Please review the details of our shipping policy below.
1. Payment Method
We currently offer Cash on Delivery (COD) as our only payment method. Payment must be made in full at the time of delivery.
2. Order Processing
Orders are typically processed within 1–3 business days after confirmation. You will receive a notification once your order has been packed and dispatched.
3. Shipping Timeline
Delivery times vary depending on your location. Most orders are delivered within 3–7 business days after dispatch. Delays may occur due to factors such as weather conditions, holidays, or high order volume.
4. Shipping Areas
We currently ship to select regions. Please ensure your address details are complete and accurate to avoid any delivery issues. If we are unable to deliver to your location, you will be contacted directly.
5. Delivery Attempts
Our delivery team will attempt to reach you at the address and contact number provided. If the delivery cannot be completed after multiple attempts, the order may be returned to us.
6. Shipping Fees
Shipping fees, if applicable, will be calculated at checkout and communicated before order confirmation.
7. Damaged or Missing Items
If your order arrives damaged or with missing items, please notify us within 48 hours of delivery. Include clear photos and a description so we can assist you promptly.
8. Contact Us
For any shipping-related inquiries, feel free to reach out at [email protected].